Shipping policy

Shipping Policy

At Rock Island, we proudly offer worldwide shipping.

Order Processing Time
All orders are processed within 2–5 business days (Monday–Friday).
Orders are not shipped on weekends or holidays.

Estimated Delivery Times

Delivery times are estimates and may vary depending on location and external factors.

Shipping Costs
Shipping costs are calculated at checkout based on destination and order size.

We may offer free shipping promotions from time to time.

Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number.

Please allow 2–5 days for tracking information to update.

Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, or import fees.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Delays & Issues
We are not responsible for delays caused by:

If your order is significantly delayed, please contact us and we will assist you.

Incorrect Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address is correct.

If an order is returned due to an incorrect address, additional shipping fees may apply.

Lost or Stolen Packages
Rock Island is not responsible for lost or stolen packages confirmed as delivered.

If this occurs, please contact the shipping carrier directly.

Contact
For any shipping-related questions, please contact us at:
pg2060@yahoo.com

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